Question 1

How does provider review work?

Accepted Answer

After checkout, you complete a medical intake covering your history, current medications, and relevant context. A licensed provider reviews that intake against your order and decides whether to approve, adjust, or decline the request. No prescription product ships without a provider's documented approval, and every decision is audit-logged.

Question 2

How do I select a dosage?

Accepted Answer

Each product page shows its available strengths — or a dose slider for titratable compounds — with exact pricing for each. You pick the strength when you add the product to your cart. Your selection is a request, not a final prescription: the reviewing provider confirms whether that strength is appropriate based on your intake.

Question 3

Can I choose my exact dose?

Accepted Answer

Yes. Titratable compounds — marked with an "Adjustable dose" badge in the catalog — have a stepped dose slider on their product page, priced live at every step, so you request precisely the concentration you want (for example, anywhere from 2.5 to 20 mg/mL of Tirzepatide). Everything else offers fixed strengths you pick from. In both cases the reviewing provider confirms the dose is appropriate before anything ships.

Question 4

What is the difference between compounded and FDA-approved medications?

Accepted Answer

FDA-approved medications are commercially manufactured products that have gone through the FDA's approval process. Compounded medications are prepared by licensed pharmacies for an individual patient and are not themselves FDA-approved, although the pharmacies that prepare them are regulated. Each catalog listing clearly states which category it belongs to so you know exactly what you are requesting.

Question 5

Who fills my prescription?

Accepted Answer

Approved orders are prepared and shipped by licensed U.S. pharmacies — 503A compounding pharmacies for custom formulations and 503B outsourcing facilities that follow cGMP standards for sterile products. Once a provider approves your order, the prescription is transmitted to the pharmacy electronically and securely.

Question 6

What happens if a provider declines my request?

Accepted Answer

If the reviewing provider determines the requested product is not appropriate for you, the order is cancelled and you receive a full refund — including shipping. You are never charged for medication that a provider does not approve.

Question 7

Can I change my dosage later?

Accepted Answer

Yes — but dosage changes follow the same process as a new order. You select the new strength from the catalog, check out, and complete an updated intake. A licensed provider reviews the change before anything ships. Dosage adjustments are never automatic.

Question 8

How much does shipping cost?

Accepted Answer

Shipping is a flat $9.95 per order. Orders of $200 or more ship free. There are no membership fees or hidden handling charges — the price you see at checkout is the price you pay.

Question 9

Why is a product unavailable in my state?

Accepted Answer

Prescription products can only be offered where the platform and its providers are permitted to operate. We enforce state eligibility at checkout: if a treatment is not available in your state, you will not be able to order it. Availability can change as licensing coverage expands.

Question 10

Is my medical intake private?

Accepted Answer

Your intake responses are used for one purpose: provider review of your order. Access is limited to the licensed provider reviewing your request and the systems needed to process it, and every access and decision is audit-logged. We do not sell intake data.

Question 11

Is my payment information secure?

Accepted Answer

When you pay by card, the payment is processed by Stripe, a PCI-DSS Level 1 certified payment provider. Card details go directly to Stripe over an encrypted connection, and OpenDoseRx never sees or stores your full card number. Note that OpenDoseRx is currently a development prototype running in test mode, so no real charges are processed at this time.

Frequently asked questions

Ordering & provider review

Shipping & availability

Privacy & security

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